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Generative AI: Differentiating disruptors from the disrupted
Generative AI, though still an emergent technology, has been in the headlines since OpenAI’s ChatGPT sparked a global frenzy in 2023. The technology has rapidly advanced far beyond its early,...
View ArticleBuilding a data-driven health-care ecosystem
The application of AI to health-care data has promise to align the U.S. health-care system to quality care and positive health outcomes. But AI for health care hasn’t reached its full capacity. One...
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Building a more reliable supply chain
In 2021, when a massive container ship became wedged in the Suez Canal, you could almost hear the collective sigh of frustration around the globe. It was a here-we-go-again moment in a year full of...
View ArticleScaling customer experiences with data and AI
Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that...
View ArticlePurpose-built AI builds better customer experiences
In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number...
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Taking AI to the next level in manufacturing
Few technological advances have generated as much excitement as AI. In particular, generative AI seems to have taken business discourse to a fever pitch. Many manufacturing leaders express optimism:...
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Modernizing data with strategic purpose
Data modernization is squarely on the corporate agenda. In our survey of 350 senior data and technology executives, just over half say their organization has either undertaken a modernization project...
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Multimodal: AI’s new frontier
Multimodality is a relatively new term for something extremely old: how people have learned about the world since humanity appeared. Individuals receive information from myriad sources via their...
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Optimizing the supply chain with a data lakehouse
When a commercial ship travels from the port of Ras Tanura in Saudi Arabia to Tokyo Bay, it’s not only carrying cargo; it’s also transporting millions of data points across a wide array of partners...
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Unlocking the trillion-dollar potential of generative AI
Generative AI is poised to unlock trillions in annual economic value across industries. This rapidly evolving field is changing the way we approach everything from content creation to software...
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